Raising the CUED help system's profile
The help system has been advertised in various ways
- We show it to first years in their first computing lecture. We mention it
in the introductory documents (paper and e-mail) we send them, telling them to use it first before asking for help
- There's an icon on the default desktop
- There are posters in the main Teaching Lab
We used to remind them about it in the initial message after they logged in,
but that was when users began with a terminal window.
I also mention help system URLs in usenet bulletin boards, Wikipedia, etc
Now that we're trying a Wordpress-based option we can still use these
ideas but we could also consider
methods used to popularise blogs. Some will only attract external users,
but that doesn't contradict our aims.
- Content magnets -The current front page has links to
Frequently Asked Questions
bugs but these are only of interest to local users. Material that
attracts external users into the site
none of which will tempt a casual browsing user, so I doubt whether they're
worth listing on the front page.
- Reader stickiness - Once users arrive we tempt them to stay by
having links (breadcrumbs, etc) to other useful pages, so if people google
directly to a page in the help system they might look around the site.
- Return visits - We encourage return visits by having a link on
the front page to a
but other than that we currently don't do much. The front page rarely changes.
- RSS feeds - We might even be able to make some "friends"
- Syndication - We could register with sites like Technoarti, etc
- Mention it in other's blogs
- Have an official release - or at least a mention in the departmental bulletin